At Goddards (Landscape Contractors) Ltd. we respect the privacy of our customers and visitors to our website. This policy outlines how we collect information, what we do with it and what controls you have.
In this policy references to ‘Goddards’ or to ‘we’ or ‘us’ are to Goddards (Landscape Contractors) Ltd which is a Limited Company registered at 3 Church Street, Odiham, Hook, Hampshire, RG29 1LU.
What information do we collect?
We collect various personal information such as name, company address, company telephone number, company email address, department, job title and financial information (e.g. in order to pay you if you are a supplier).
We collect this information only in connection with specific activities, such as for enquiry purposes, to fulfil orders, invoice processing, payment processing and calls/visits you may make to us.
The information is either needed to fulfil your request or for contractual obligations. You don’t have to disclose any of this information; however, if you choose to withhold requested information, we may not be able to provide you with certain services.
Where we collect your information?
We collect your personal information when you provide it to us directly as part of enquiring about our services, via our website enquiry form, email, telephone or visiting our office. If you are a supplier, we may collect your personal information when we enquire about your product/service to enable us to contact you again in the future should we require those products/services.
We do not share your information with 3rd party organisations.
If we were to do this in the future, we would we enter into an agreement with them to protect your privacy.
How will we use your personal information?
Personal information collected and processed by us may be used, for the following purposes:
- To log the enquiry you made with us and to contact you with any questions we may have regarding it to enable us to prepare and submit a quotation.
- To enquire about the products/services your company offers if we have an interest in purchasing them.
- To fulfil orders and process payments.
- To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, to help us with our activities.
- When we are legally required to hold certain personal information to fulfil statutory obligations such as:
- The collection of Income Tax and transferring of Income Tax/PAYE information to HM Revenue & Customs
- Bank details in connection with payments.
- For insurance reasons and accident reporting
- Administration and archiving.
- Lawful Bases, Consent and Legitimate Interest
We have determined our lawful bases to process your data and this can be accessed by calling us on +44 1252 850 637 or sending an email to firstname.lastname@example.org
We do not market direct to the public but we do conduct B2B marketing. In which case we will ensure that the content of our marketing communication is of a relevant interest to your employment role. We may send you information about our services.
If we do not hold consent or a contractual reason to process your data or contact you, we may use legitimate interest. This enables us, in certain circumstances, to process your data without having your prior consent or any other lawful basis. We have given due consideration to which types of processing fall within the legitimate interests of individuals. We will always ensure the privacy rights of the individual are given due consideration and any potential harm is identified before processing data in this way. We will never pass on your details to other organisations to use for their own purposes unless it is of interest to you for your order, payment related reasons or is a statutory/contractual requirement.
If at any time you want to alter your preferences or request that we stop communicating with you please let us know by calling us on +44 1252 850 637 or sending an email to email@example.com.
We will not make marketing calls to you (individual or business) if you are registered with the Telephone Preference Service (TPS) unless you have given us consent that you are happy to receive calls from us.
You may still receive other types of telephone calls, for administration purposes from us, as long as they are not marketing calls.
Who do we share information with?
We will never sell or rent your personal information to other organisations. We only disclose information when obliged to by law, for purposes of national security, taxation, accident reporting and criminal investigations.
When we use other companies to provide services on our behalf, e.g. payment processing, mailing or delivering communications or orders, answering customers’ questions about products or services, customer analysis and marketing, fulfilling orders, when using auditors/advisors:
Outlook: Email Provider
NatWest Bank: Payment information & processing
Goddard & Co: Accountants
Health & Safety Consultants: HCS Safety
Information which you submit to us is sent to computers located within the UK. This is necessary in order to process the information and to send you the information you have requested.
Information submitted by you may be transferred to/from other reputable third party organisations as referred to earlier in this policy for processing your details and their computers, to the best of our knowledge, are also situated within the UK and European Union Area (EEA).
This will be done in accordance with guidance issued by the Information Commissioner’s Office. We only keep information for as long as we are allowed to in accordance with other legislation or relevant regulations.
If you cease your association with us, any personal information you supply to us will not be retained for longer than necessary and will be removed from our systems or securely disposed of in accordance with the requirements of our retention periods:
HR/Staff: records required 7 years after leaving unless still valuable.
Payroll: records required 7 years after the employee unless still valuable (e.g. insurance reasons).
Accounts: 7 years from the end of the last company financial year they relate to.
Insurance Records: 40 years
Health & Safety Records: 40 years
General Data: Historic data > 10 years is erased from our systems
Children: If you are aged under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to any website or directly to Goddards (Landscape Contractors) Ltd. We will seek verification of age, if necessary, with your parent/guardian.
Access to your own information/lodging a complaint
You can contact us anytime to change or update the details we hold or to lodge a complaint, at the address below. You can also object to the way we use your data, you can restrict the way we process it and have a right to data portability. You can obtain a copy of your records (this is known as Subject Access Request). We will of course ask you to confirm your identity.
If you would like to access your personal data held by Goddards please apply in writing to:
or by sending an email to firstname.lastname@example.org
We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur, we’ll use methods to prevent this.
Unfortunately, the transmission of information across the internet isn’t completely secure and whilst we do our best to try to protect the security of your information we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur whilst you or we are transferring this information.